My wife and I were lucky enough to have Chimene's help both in buying our first home and then selling a few years later, when it was time to transfer to another city. We feel so fortunate: Chimene is a warm, straightforward, detail-oriented agent who never loses track of the big picture. Our trust in her was absolute, and as a fellow businessperson, I especially admired her pragmatic and low-drama approach to the counteroffer process (both in buying and selling). She knows her stuff, and consistently, her approach to the sometimes-challenging moments in such a large transaction was to consider the problem from all points of view and find the fairest and most reasonable solution. When we were buying, she helped us put together a strong offer and respond to a difficult counteroffer without over-stretching our finances. She was quick to respond to calls, texts, and e-mails, and always after gathering a complete answer to our question to ensure that communication was efficient. Her process is thorough and transparent, and most of all, proactive: especially as a seller's agent, she made sure that our house presented well, anticipated potential buyers' questions and concerns, and did a lot of information-gathering (via inspections, reports, and other metrics) ahead of time. Although she always left final decisions in our hands, it always felt unnecessary and illogical to do anything but what she recommended. We ended up with many offers on our house and were delighted with the final price and speed of closing. More important than just our gut feel, however, Chimene's network of business relationships in the East Bay speak to her integrity, expertise, and professional reputation among her colleagues. The buying and selling process brought us into contact with mortgage brokers, appraisers, inspectors, loan officers, and general office staff: in EVERY SINGLE CASE we felt taken care of and comfortable with the work these people were doing to support the transaction. And they were just nice folks. It says a lot when everyone around your agent likes her, and is really good at their jobs, to boot. There's a reason Chimene was voted the Best of the East Bay! While friends and acquaintances often grumbled about working with real estate agents in this notoriously challenging housing market, my wife and I felt nothing but lucky and relieved to have Chimene on our side. She truly is the best!