We are first time home buyers and we were lucky to have Cristina help us. In this highly time-sensitive market, proactiveness, availability and knowledgeable guidance of the agent is key. Cristina was very proactive in filtering and sending relevant new listings as soon as they became available. She was highly available and approachable to respond to questions, and schedule tours quickly at our convenience, including early/late in the days and weekends. She proactively reached out and found out additional information about properties as much as available (e.g. inspection reports, HOA documents, etc.), read through them attentively, highlighted the key pros and cons to note about the property, and what they would mean to us as buyers in terms of quality, anticipated work to be done, etc. (they can run into tens of pages, and can be hard to navigate for the uninitiated). In addition to her own knowledge, she also brought the knowledge of her team to suggest and craft strong offers based on most recent local trends in this highly fluid market. She was very patient to answer our questions, and educate/walk us through the process and offers, so that we exactly knew the terms of our offers. She actively followed up with listing agents after putting in the offers, to check and refine offers. We strongly recommend her, particularly so if you're a first time home buyer.