I went to Austin on purpose. He and his family are friends, but more importantly, I knew that he knew the ins and outs of the VA loan process, which was how I was buying a home. We found a house almost immediately and recognized it as one the VA would approve. We pounced on it, and Austin worked with Veterans United to guide me through the process - which was a resounding success! The communication was great. I can't say I was the best client, but Austin was great at identifying barriers and getting me to work on them as things progressed. I am in my new home, and would recommend Austin to anyone, particularly folks who are going through the VA loan process.