I primarily worked with Tom. He is very knowledgeable about market related questions since some of my initial hesitation around starting the process was current events however he gave me his view on how things could go putting some ease into the situation. Whenever I had questions he was quick to answer them, never felt like anything was being held up on his teams end. I had some concerns over some internet related things which they ungraded/updated and that made me happy. All in all if I needed to get another loan process kicked up I wouldn’t have an issue returning. Recommended.