Susan is outstanding and we highly recommend her services! Susan is professional, knowledgeable and does an excellent job of explaining and guiding you through the purchase and/or sale of a home. In our case it was both! My mother and I worked with Susan when my mom purchased her condo back in 2019. I didn't hesitate to contact her after my mother passed and it was time to sell. Susan is equally warm, caring and friendly, quick to respond, an excellent communicator and negotiator, and handy with a screwdriver! I say look no further!
I have worked with Susan twice now. She is very dedicated to her work. When I needed a question answered or any advice she is quick to respond with plenty of detail. She also goes above and beyond to make sure the property is well kept. There is no doubt I would work with her again and recommend her to all my friends and family.
Susan stood out with her personalized approach. She is very hands-on and will roll up her sleeves to help prepare the home for viewings. Through the home selling process, she was incredibly communicative. She was prompt answering calls and emails and kept me informed about every development. Her ability to clearly explain contract details was particularly helpful. Susan expedited paperwork and coordinated viewings effectively, leading to a quick sale of my home. Her proactive approach was evident when she organized an open house that attracted multiple offers. I highly recommend Susan Kelly for her expertise and attention to details. Her dedication to my satisfaction was evident in how she assisted on every level with the selling process, reducing the over-all stress level of selling a home.
Susan was a referral from some friends she worked with in the past. I cannot say enough about her responsiveness, professionalism and " can do " attitude. I bid on 7 houses and finally, thru her continuous hard work and perserverence, found the home that is the best alternative for me. At no time was Susan unavailable or unwilling to ask questions, follow up and find the information I needed. I was a agent myself and know how difficult the job is. Susan exceeded my expections and I would recommend her to any buyers/sellers in Northern Virginia.
Susan was wonderful throughout the sale of our home. She was friendly, always ready to help, consistently kept us informed of her progress, drove us to settlement, etc.. She even bought a can of paint and painted the foundation of the house to improve it's appearance.
Susan is an extremely professional agent. No pressure to make quick decisions , a good listener, and just a lovely lady. Her expertise in Virginia real estate is invaluable to out of state buyers. We couldn’t be more pleased with Susan as our agent when we purchased our home in Heritage Hunt, Gainsville Virginia.
There is no one better than Susan Kelly! She is a absolute delight to work with. Very professional and knowledgeable of all real estate matters, highly energetic, fun, witty, hard working - she is everything you would expect in an agent and more! Our family and friends have used her three times for home purchases in the area and recommend no one other. We’d give extra stars if we could!
Susan is the best real estate agent I've ever known. She is responsive, knowledgeable, gets to the heart of what you're looking for in a home and neighborhood and then goes to work! Through tireless searches for our dream home (over the course of several years), Susan has become a close friend and someone we rely on for real estate advice. I hope you have the pleasure of working with Susan. She is phenomenal!
You cannot go wrong with this lady! Susan was understanding, patient, knowledgeable and packed full of information about our local market. If she did not know the answer, she was quick to find out to keep us up-to-date and fully informed. We cannot emphasize enough how patient she was, helping two first-time buyers through the process -- through the ENTIRE process. No question was too trivial and her ability to make us feel like we were on the right track cannot be underestimated. If you are looking for a thorough and reliable realtor, you will find no better than Susan Kelly. And do not forget her openness and friendly manner. We bought out house nearly three years ago with Susan's help and we still hear from her and consider her a friend.
Susan Kelly is a warm and caring professional with an eye for detail. She is extremely knowledgeable and provides education throughout the entire process. Selling/buying is stressful however Susan manages to ease your stress and get the job done. My husband and I worked with Susan two times selling and buying. We highly recommend her 100%!
