Melinda and her team were very proactive when, shortly before we put our house on the market, a neighbor introduced me to an acquaintance of his -- who had a family member who was interested in the house. While cautioning us that such introductions work out only about 1% of the time, Melinda nevertheless immediately halted all ongoing prep work on the house, and then introduced her team-member husband, Bob O'Toole, to the prospective buyer's family, who had no representative and was a home-buying novice. Bob proceeded to spend several days and many tireless hours (well, I'm sure he got tired) providing these prospects with quality even-handed information, guidance and outright advice to help them make a correct and informed decision. Once Bob became close with, and trusted by, the buyer herself, he took the lead and, once the parties had reached an agreement, got the parties across the finish line. (Side story relevant to this entire process: My wife and I knew Melinda from prior home buys/sells -- in fact, as a budding realtor in 1986 she helped us find our first house when we first moved to the DC area from out of state. Knowing her, and later Bob, as well as we did, we had no concerns about conflict-of-interest issues, which the two of them fully vetted both with us and with the prospective buyer's family...displaying a high degree of professionalism and awareness in what was a legally delicate circumstance.) After a vigorous and tense week, we closed an all-cash deal on the day we had intended to go to market. While our purchase price for the home was less than what we had hoped and expected from 18 years of ownership, Melinda and Bob in the run-up had been relentless in explaining to and eventually convincing us of the realities of the current marketplace for homes like ours (7,000 square feet of living space, on 2 acres, purchased 18 years ago for just over $1M, but located in the distant DC suburbs). We're now relocated to SC without the worry of this house.