Not to sound hyperbolic, but JoAnn was magnificent. We had not experienced the buying or selling of a house for over 25 years, but she not only explained the entire process, but led us through it without a misstep. It was never about her, but about us and the process. From giving an honest assessment of the market and our home, and providing clear-eyed guidance on price to the last moment of settlement, JoAnn was the wise adult in the room. When the buyer raised an issue a few days before the settlement, JoAnn responded with a diplomatic, cogent letter that satisfied everyone and totally diffused the situation. Our recommendation on JoAnn could not be stronger.