Hi Everyone, By way of background, I am a first-time home buyer. I had no idea about the process whatsoever when I first started taking a look at homes, or what to expect throughout the process. I know when a realtor works in the service industry that it is wildly important to ensure that: (1) your clients have the necessary information to make informed decisions (whether small or big, like purchasing a house); and (2) that their expectations are established appropriately and met. Jenny Nguyen outperformed herself in both areas. The amount of effort and time she put into walking me through the process is unbelievable. From the first day that we met, she spent the entire evening walking me through the “big picture.” From there on out, she was always available to provide me with the information that I needed (or didn’t need, but needed for the sake of my sanity) – every decision that I made, small or big, mattered to her. Not only did I feel like I had all the information I need to make those decisions, but I also felt like I was in good hands. Especially because, as a first-time buyer, I didn’t know all of the right questions I should be asking (or do’s and don’ts, for example), and she would proactively provide this information, which made me feel like I was walking through this process with eyes wide open. She sets my expectations really high because she would meet them. Obviously, the most crucial aspect of buying a property is making an informed selection. But, as someone who is "emotionally" committed to buying a property, having someone who correctly sets, manages, and follows through on expectations was a lifesaver and put me at peace during the whole process. On a related note, as a first-time home buyer, I'm not sure what to anticipate, what's good/bad, and so on, and she was always extremely open and shared her own view on different parts of each property that she believed would be significant to my decision making based on what she had learned about me. I valued her advice and relied greatly on it. This is an invaluable quality to have as a service provider and not everyone has it, but it is crucial to keep those around that do. It’s easy to push paper and get the signatures, but she is really focused on making sure people are satisfied through the process and with the outcome. Again, for a first-time home buyer, this process is very stressful. Yes, there are a number of things that people can do to make it easier. But as you can see, based on the above, Jenny Nguyen went above and beyond and truly made me feel like I had a confidant/partner throughout. That’s not in her job description, and it truly makes me consider her not just an agent, but a friend and a family member. Overall, I would strongly recommend Jenny Nguyen to anyone looking to buy or sell a home, especially if they are first-time homebuyers. I would trust Jenny Nguyen with my eyes closed and her attention to detail and level of time/dedication to all the clients are outstanding.