I will not hesitate to recommend Dena to family and friends! Dena was very professional from the get-go. I was immediately impressed by her data-driven approach and her thorough and methodical study of the market. It was a big plus that she was subtle, too. No hard sell, no sugar-coating. She was always on time (in fact always arrives earlier than stipulated meeting time) and her response rate (to text messages and emails) is almost real time. She returns calls right away. She always made herself available despite her very busy schedule. And she goes beyond her scope of responsibilities as a realtor, always willing to do the extra mile, within ethical bounds.