Carol was beyond amazing. My fiancé and I were looking to buy our first home so we were a hot mess when it came to knowing what to look for, what to expect, how to handle things, etc. Carol was amazing at explaining everything and staying with us every step of the way. There were things she literally did for us just because she knew we were struggling and didn’t know how. Saying she went above and beyond is an understatement. We didn’t have the best first time home buyers experience because of the bank we chose, but Carol did everything in her power (including tracking down supervisors and getting answers for us) to help us get the situation resolved. After we bought our dream home, Carol stayed in contact. She also had a sentimental gift for us on our closing day. She checks in on us, STILL, to see how we are doing and how everything is going. She genuinely cares for her clients. They are like family to her. And to top everything off, we received a letter in the mail a little later, stating Carol had personally made a contribution in our name to Riley Children’s Hospital... Carol is amazing. We can not thank her enough!