Although Laura is relatively new in the real estate business, she provided excellent service and represented your company well. Some of the personal characteristics she demonstrated and actions she took were:
> She was very responsive to questions. If she didn't know the answer, she did the research to find out.
> Was easily accessible both day and night and when not available returned calls promptly.
> Stayed in contact with us, almost daily.
> Sought to clearly understand our criteria, needs, likes, and dislikes, in order to match us to the right house.
> Located and provided items such as HOA covenants. Not only did she provide them but actually read them to point out things that might be of concern for us.
> Researched and compared homeowner warranties so that we could make a sound decision about which to purchase.
> As an employer I did notice that she towed the Robert Brothers company line by avoiding the offering of advice or allowing me to pressure her into making recommendations.
Beth and I have bought and sold six houses in our 51 years of marriage. As compared to more experienced agents, we have delt with during this time, Laura went over and beyond in the services she provided. As our buyer's agent, there was truly the since that she was not just trying to sell us a house but wanted to make sure we purchased the right house. No pushing, no rush.
I am a type "A" engineer, and my wife says she handled me very well. We will absolutely recommend her to others. Also, she has colorful shoes.
Ridg and Beth Mullins
