Buying our first home is one of the biggest milestones in a person’s life, so choosing the right lender is incredibly important. Jennifer Hager at Select Lending Services made that experience smooth, stress free, and easy to understand. From the very beginning, she took the time to answer our questions, explain every step of the process, and made us feel confident that we were in good hands. After such a positive experience with our first mortgage, there was never any question about who we would call when it came time to refinance.
Our refinance, however, turned into a much more complicated process than anyone expected. Through no fault of Jennifer or her team, we discovered there was a second lien on our home from our solar company that had never been properly communicated to us. That unexpected issue created significant delays and added a tremendous amount of extra work to what should have been a straightforward refinance.
Throughout the entire process, Jennifer never wavered. She stayed with us every step of the way, consistently keeping us informed, explaining what was happening, and making sure we always knew what came next. What could have been an incredibly frustrating experience was made so much easier because we had someone we completely trusted guiding us through it.
One of the things that impressed us most was Jennifer’s communication. She was always just a phone call, text message, or email away. Whenever we had questions or concerns, she responded quickly and with a genuine sense of urgency. We never felt like just another loan in a queue. She treated our refinance like it mattered because it mattered to us.
Jennifer also went far above and beyond what we expected from a lender. Rather than simply waiting for paperwork to arrive, she and her team were proactive throughout the entire process. They continually followed up with the solar lender, pushed for the documentation we needed, and did everything they possibly could to keep the refinance moving forward. While they couldn’t control how quickly the solar company’s bank responded, they never stopped advocating for us and making every effort to minimize the delays.
Her entire team at Select Lending Services deserves recognition as well. Given the complications surrounding the second lien, I’m sure they had to put in far more time and effort than they normally would on a refinance. Despite that, everyone remained professional, responsive, patient, and helpful from start to finish. At no point did we ever feel like our situation was a burden. Instead, they continued working behind the scenes to solve problems and keep everything moving.
What stands out most is that Jennifer genuinely cares about her clients. You can tell she isn’t simply trying to close a loan. She wants what’s best for the families she works with and is willing to put in the extra effort to make that happen. That level of dedication is becoming harder and harder to find, and it made all the difference during such a complicated refinance.
Looking back, it’s easy to say that the refinance took longer than expected, but it’s equally important to say that none of that was because of Jennifer or her team. The delays were caused entirely by issues with the solar company’s lien and obtaining the necessary documentation. Jennifer and Select Lending Services did everything within their power to move things along as quickly as possible, and we truly believe the process would have taken much longer without their persistence.
Having now worked with Jennifer on both our original mortgage and our refinance, we can confidently say that she has earned our trust. She has consistently demonstrated professionalism, integrity, excellent communication, and an incredible work ethic. Those qualities remained evident even when the transaction became far more difficult than anyone anticipated.
We are incredibly grateful for everything Jennifer and the entire Select Lending Services team did for our family. They exceeded our expectations both times we’ve worked with them, and we wouldn’t hesitate to use them again in the future. We also wouldn’t hesitate to recommend Jennifer Hager to anyone looking for a lender who is knowledgeable, honest, responsive, and truly committed to taking care of her clients.
Thank you, Jennifer, for sticking with us through every obstacle, advocating for us when things became complicated, and making what could have been an overwhelming experience as smooth as possible. We genuinely appreciate everything you and your team did for us, and we highly recommend Select Lending Services to anyone looking for an exceptional lending experience.
