Devin was so responsive. He was wonderful to work with in terms of turnaround time. He worked in the evenings and early mornings to help me out with some of my time issues with work. He presented multiple ways to go about our loan. I would highly recommend anybody working with Devin.
Bill was simply amazing. He spoke to me in laymen's terms, which is what I needed, and explained things to me in ways that made absolute sense. He kept me calm through the whole process, despite my tendencies to get very anxious. THANK YOU, BILL!!
Robin did an excellent job in aiding us with our loan options. She was extremely resourceful, listened to our needs and got us the loan we needed. She was excellent to work with.
Dealing with them was quite stressful.
I was told several times my loan was approved and they had everything they needed from me. That was far from the case.
You may want to rethink what you make senior citizens go through to get approved. I have an 800 credit report and had enough money I savings to pay off the $600,000 loan immediately if I had to. I however had to find documents from 20 years ago and send them. In a format that was very difficult for me.
A few days before closing, and after my loan was “approved “ I got a request for another $44,000 because of a miscalculation of assets.
While I was driving to settlement I got an urgent call from you that said my funds didn’t come from my financial advisor but Wells Fargo Bank instead. I knew that was not the case. This involved me finding my advisor at the last minute via cell to explain that it did come from Ameriprise. They use Wells Fargo as their bank. I arrived at closing in a state of anxiety and anger.
Let me say I understand the high stress/high speed/ high workload overload environment you work in. I do not want to disparage any individual. But I feel that I should explain how difficult this procedure was for me, as a red flag to get you to look at your requirements, systems , and customer interactions.
