Mr.Troy Haynes was the agent who handled our recent purchase and had provided many listings prior to us actually buying this home. I am talking about several months. The process went very well with Mr. Haynes guiding us all the way. Almost daily. We had never purchased a home via electronic signing and surely did not understand the process. As they say, patience is a virtue and Mr. Haynes is to be commended for his knowledge and professionalism during the entire transaction. At one point after the home inspection, Rosemary and I decided that repairs to the property were too much and told Mr. Haynes to cancel the contract. We had actually signed the required papers for the cancellation. But, after presenting the cancellation to the seller, he was able to negotiate a better deal that was acceptable. The personnel at the mortgage company and closing were absolutely great. I can't say enough about Lou Davis. What an asset. We are still in Kentucky but hope to relocate in a month or two. So, we are very satisfied with all involved and would highly recommend Michael Saunders.