I’m writing to you to tell you about my experience working with Trisha Bowman. I find in today’s busy world people are often quick to speak up when they feel they’ve been wronged or received a substandard service or product; however, I don’t think as many people take the time to voice with the same vigor their positive experiences or when they feel they’ve received exceptional service. I required the services of a real estate agent at a very upsetting and emotional time: I was recently separated. I met Trisha at a viewing I had scheduled at one of her own listed properties (I was not yet represented). I immediately liked her non-pushy, warm, relaxed and friendly approach. A few weeks later when I decided to start interviewing agents, I narrowed my search down to Trisha and another woman who came very highly recommended to me by a childhood friend. Prior to the interview process, I had decided that this was a time to be as blunt and honest as possible about my expectations. I have a child diagnosed with an autism spectrum disorder, and my day is driven both by his needs and his routines. During the interview process, I clearly spelled it out to both candidates that my primary focus was to find the best new house for me to start my life over with my son, that I would be looking at private-for-sale properties, that I could not do showings at times which would interfere with my son’s established routines, and that I could not have a sign on the lawn as it would cause him immeasurable anxiety. I wanted to be kept in the loop as much as possible about anything going on with my property, and I expected to have my communications returned quickly. Trisha did not bat an eye at any of my expectations. After deciding to hire Trisha, she immediately set about showing me why I made the right choice. Trisha knew that my stress and anxiety about the buying and selling process would be alleviated by being constantly kept informed on what was going on with my property. I must have apologized a hundred times for being such a pain in her butt and for being so high maintenance, and Trisha was always beyond gracious. Shenever once made me feel badly for calling or e-mailing her, even when I know I was being a pain in her butt! And she immediately informed me of any changes or progress with my property. Trisha also never put any pressure on me to accept offers with closing dates that would have displaced my son & I. She understood completely that that moving twice would be too much upheaval for my son to handle. She constantly reassured me that my property would sell for a good price with a closing date acceptable to me. As a parent of an autistic child going through a separation and the buying and selling process, Trisha’s understanding, reassurance, kindness and no-pressure approach was so appreciated. When I found a private-for-sale property that I really liked, Trisha came to see it with me, gave me her opinion on it and helped me draft an offer to purchase (which was subsequently declined). And I’m SO glad it was declined, because days later Trisha found the perfect little house for my son and I to start our new life over in. It is perfect for us in every way, and I couldn’t be more excited or pleased. The reason this letter is so long and detailed is because I’m hoping to impress upon you what a fantastic member of your team Trisha is. She represents Leclair Realty with integrity, warmth and class, and you are very fortunate to have her.