English Version (Polished and Professional): Tom has demonstrated a high level of professionalism in his role as an agent. His work is thorough, meticulous, and marked by a strong sense of responsibility — all of which reflect excellent professional standards. In comparison, Crystal’s service attitude and professional capabilities still have room for improvement. We sincerely hope that your company continues to uphold a customer-oriented philosophy — to think from the client’s perspective, create real value, and consistently deliver quality service that meets or exceeds expectations. Attached below is CTW’s standard collaboration protocol with your company, provided for your reference and implementation. Freeland Liu 08012025