My wife and I were given Susan's info from a friend and we are very thankful they did. Whenever we were in contact with Susan or others in her office, we felt like we were the only people in the world she was working with. She never complained about having other clients taking her time or being too busy to help us. Since this was our first time buying a home, her experience literally paid dividends in all phases of buying our house. She genuinely cared about saving us money, finding the right place and making sure we were truly happy in our new home. She was even doing things to help us after we moved in. We didn't get lucky with housing prices or interest rates, but we got lucky with our realtor.