The buyers were being difficult but Shirley handled it well and set out clear terms for both parties. Her suggestions were written clearly with little room for interpretation when it came to negotiating a solution. She was patient with the many rounds of back and forth between us and buyers. She gave timely communication to us and wrote out our negotiations with buyers in a firm but friendly manner. My experience with the sale itself was terrible because of buyers but Shirley was a pleasure to work with.