Malcolm was a professional from beginning to end. He was always honest with us, had great knowledge of the area, and also of homes in general. He knew what to look out for, potential red flags, and understood our values and priorities completely. Malcolm was always available to text or call - often staying up with me until midnight waiting to see if our offers would be accepted. He was clear and communicative. I was always confident in what was happening and what it meant for me as a first time home buyer. He really held my hand through the experience for which I was grateful. I had a previous real estate agent that I hated working with. When I made the switch to Malcolm, it was like night and day. He was so professional, so courteous, and made me feel at ease.