Ellen was an absolute gem to work with in one of the most emotionally charged moments of our lives. She listened to our needs, provided insightful input and was always extremely professional. Her knowledge of the Chestnut Hill market was invaluable as we worked to determine the real value of our extremely unique house. She orchestrated the sales process exactly as she had explained it to us at the start. This could have been a very stressful experience but she made it anything but stressful. We could not have been more satisfied. We now consider Ellen a friend rather than our broker. Although her smile and charm evoke reassurance, she can always count on us for a reference if every needed.