I am writing to offer the strongest possible endorsement and recommendation of Crystal Chandonnet for her expert and exemplary professional service provided to me in a recent home sale. No large financial transaction is easy or without complications, but some are especially challenging. This was true of the sale of my parents’ Bedford home, which closed in September 2019 after over 6 months of process and procedural problems out of her control and irrationality and gaps throughout the lifecycle of the transaction. These included: 1. Ownership of the property by a Trust 2. A family member in residence whose circumstances were themselves challenging 3. Remote seller (Trustee) with high travel and work obligations 4. Seller indecision over timing, strategy, family impacts 5. Emotional context (death of father/Alzheimers mom) 6. Consideration of non-sale options for the property (rental, significant remodeling, home apartment) 7. Assuring preparation and staging for showing 8. Difficulties in verifying key facts in the history and status of house issues, conditions, changes, improvements 9. Extreme demand, multiple offers and backups 10. Range and speed of offer terms to consider 11. Original buyer vacates process on actual closing day 12. Massachusetts title process, remote signing, delays In light of, and despite, all of these factors, Crystal demonstrated the most extraordinary professionalism, poise, objectivity, precision, strategy, class, discretion and efficiency one could ever expect of anyone in any business setting. Without Crystal, I would not have been able to manage effectively to the outcome we achieved. Crystal is one of the most skilled, dedicated, classy and strategic real estate professionals I have ever encountered (6 homes). She was as valuable a resource to me as she is an asset to (and fulfillment of) the Berkshire and Verani brands. Sincerely, Mike S.