Brad Brown who we knew through his mailings about home sales in our neighborhood and decided to approach, turned out to be the son of a nsighbor and friend. He grew up in the area and new it intimately. He was warm, informative, always responsive to our questions and made the whole process as smooth as such complicated and challenging life-event can be. He continued to make sure we had everything we needed and were up-to-date on all the prep for closing even after suffering a medical emergency. More than an agent, he became a trusted friend.