Norma Betancourt helped our family find our dream home through the challenges of being long-distance clients and made the process easy and smooth. She listened to our family’s needs and wish-list and delivered the ideal home and neighborhood on our first day of touring homes. She is very professional, extremely thorough, honest and straightforward. She always made herself available to us even moving her schedule around to fit our extremely chaotic one. She’s a real go-getter who fought on our behalf when issues arose with our builder and lender in a professional manner. She went above and beyond to ensure every single one of our questions and concerns were addressed and went out of her way using her personal time to seek advice from contacts to check that our paperwork was done correctly. Thanks to her dedication, errors were found on our purchasing estimates and we did not lose the opportunity to purchase our dream home. She even helped us find a temporary rental while our home was being built. Norma provided guidance and support every step of the way from purchasing, to construction, closing, and following up afterward to verify that all last-minute builder issues were corrected to our standards. We never felt lost with Norma. She was so thoughtful and caring that we felt we were being taken care of and guided by family. Norma is the best realtor we have ever encountered in the industry. We were so lucky to have her during that process and could not have asked for a better realtor.