Eye Doctors Have New Solution for Increased Customer Feedback and Online Reputation Management Support
The team at Testimonial Tree is excited to offer eye health professionals with a new tool for securing greater feedback from patients while also enhancing their online reputation management strategy. This is all happening thanks to our new partnership with EyeMD EMR Healthcare Systems. EyeMD EMR Healthcare Systems is nationally recognized as a leading provider of electronic medical records software solely designed for eye care professionals. The company has been heralded among the fastest growing private companies in America. As always, we at Testimonial Tree will provide services that allow for the convenient capture and communication of customer service interactions, greater acquisition of client referrals and online reputation management support. We’re confident the collaboration will enable healthcare professionals to successfully grow their practices.
As EyeMD EMR Healthcare Systems President Abdiel Marin indicates, “While we have many clients using our customized medical record software to support their business operations, we believe the solution from Testimonial Tree will not only help enrich the potential for new patients, but also be helpful in enhancing existing patient relationships.”
To be sure, this integration will essentially allow doctors to more easily (and automatically) send requests for feedback/surveys to patients after appointments. It offers doctors the means to quickly garner feedback from patients in a process that is fast, inexpensive, effective and automated. Mr. Marin further says that the Testimonial Tree service can help fulfill quality improvement activity for the Merit Based Incentive Payment System (MIPS) recently adopted by law. MIPS is a Medicare/Government program that influences how Medicare providers are reimbursed for the services they perform. Part of the Quality Payment Program involves having penalties/incentives to encourage providers to offer quality services.
“Just as we are concerned with providing quality services to support this segment of the healthcare industry, we know professionals are likewise concerned with offering quality services to their patients. We’re honored to provide a tool that allows them to more effectively gain insight on patient experiences, as well as means for patients to efficiently recommend a quality doctor to all their friends and family,” says Mr. Marin.
Testimonial Tree Founder and CEO Jason Dolle explains, “For an ophthalmology practice, our tool provides the means of letting new patients better understand the quality of the services fulfilled based on the experiences of existing patients. At the same time, it helps existing patients better realize how much the Doctor values their feedback. It also helps staff acquire a better understanding of how their efforts make a difference in the lives of their patients.”
We’re hopeful that the service we’re providing to eye doctors will also resonate with other healthcare practitioners. We’re aware that healthcare providers are often so busy serving their patients, they don’t have the time or systems in place to rapidly glean cognizance of how their patients feel about their services. As Dolle says, “Our solution is ultimately helping businesses harness advantages that come from having happy customers. It’s proven productive in driving new business as well as online reputation management, which is something no one should take for granted.”
Ultimately, we feel this partnership with ophthalmologists is going to establish a broader evidentiary platform for demonstrating how medical practices can better profit from positive referrals. We remain so grateful for the confidence EyeMD EMR Healthcare Systems has entrusted in our company, and we especially appreciate the ability to serve the staff and patients of so many eye care professionals. As our mission at Testimonial Tree has always been about helping businesses better capture and communicate quality customer interactions for increased success, it’s such an honor to see how our services can making a difference in Healthcare services too.”