We moved to New York from overseas. Laura communicated with us extensively before our move, and provided us with valuable advice and information while listening to our needs. She was incredibly patient and enthusiastic, meeting multiple times on weekends and evenings in cold weather to show us great options. She was always easy-going, open, and honest, and never pushy.

Laura surpassed any customer service standards I have ever come to expect. She was extraordinary. She responds to calls and emails within minutes. I moved to NY from Colorado and Laura did everything she could to accommodate my long distance apartment search. She advised on prices, locations, and answered ALL questions I ever asked. She is always positive, energetic, upbeat, and cheerful.

Laura was quick to respond to emails, was savvy and knew which apartments would be more promising than others, and did anything she could to help us get the apartment we wanted. She went above and beyond and I truly felt like she was an advocate for us throughout the entire process. I can’t say enough good things about Laura.