biggest problem is the rapid turnover of property managers that i've gone through with locations.

I am very satisfied with Clair's work. The only issue I have is getting the issue with the property next to use regarding the crumbling their stone wall falling into our property. I feel it is taking much too long and I am not being informed of any progress or actions to get the issue resolved. I always have to ask for updates and I believe Locations should have the expertise and experience to resolve this.

In my opinion, the Vendors (especially Handyman-type) you hire should be better vetting to ensure that they are qualified (experience, technical). The following is one recent example: On 11/22/21 I received the following email --- "Your tenant reported that the shower glass door is lose and very dangerous to open and close. Also reported the kitchen light fixtures are not working. Please see the attached estimate for the repairs from Headed Home and FixBuild." After reviewing the Vendor's Proposals, I replied on 11/22/21 with the following --- "I have the following questions: 1. There are 2 contractors, Headed Home and FixBuild doing repair work in the bathroom and kitchen. 2. Appears that the scope of work for the bathroom is to repair the loose shower glass door and change out 4 flourescent light bulbs. Correct? 3. Appears that scope of work for the kitchen is to restore to working condition the 2 light fixtures. Correct? 4. Who is doing what portion of the work? There appears to be some redundancy. 5. What is the reason that the kitchen light fixtures don't work? Who determined that to fix, the entire light fixture must be replaced (not just the ballast, etc.)? On 11/23/21, I sent the following message --- 1. Bathroom (work to be done by Headed Home Builders): Repair by replacement the loose shower glass door and change out 4 flourescent light bulbs. Cost = $1,055.80. Correct? 2. Kitchen (work to be done by FixBuild): Replace light fixture ballast. Cost = ??? Cost is unknown because FixBuild's Proposal does not state anything about replacing the kitchen light fixture ballast; rather, it's calling for replacement of four light fixtures. See below screen capture. Please clarify and obtain a revised Proposal from FixBuild if necessary. On 11/24/21, I sent the following message --- 1. Go ahead and replace the shower glass door immediately. 2. For Bathroom lighting, Headed Home Builders Proposal is not clear. What is the cause of the problem (lights not working); is it just a bulb replacement, ballast replacement, etc. This is not explained properly; Proposal is not clear. If only the bulbs or ballast need replacement, OK to do so immediately. 3. For the Kitchen lighting, FixBuild Proposal is also not clear. One line item states to replace "light bulbs" and another line item states to replace "light fixtures". You stated below that only the ballast needs replacement. Once again, this Proposal is not clear. Please speak to all your Vendors. In general, their Proposals be clear and should speak for themselves; Proposals should not need you to interpret to me, and to me is unprofessional, and a reflection of the business. This is wasting time. On 1/21/22 I sent the following message --- Have the Contractors re-submitted their Estimates to clarify as discussed below? Also, on original 11/22/21 message below, the tenant reported the kitchen light fixtures are not working. Are the kitchen light fixtures still not working since Nov. 2021? On 1/24/22 I sent the following message --- "Please speak to all your Vendors. In general, their Proposals be clear and should speak for themselves; Proposals should not need you to interpret to me, and to me is unprofessional, and a reflection of the business. This is wasting time." Re: "Are the kitchen light fixtures still not working since Nov. 2021?" --- If you do not know, please ask the tenant and let me know. If the kitchen light fixtures have not been working since Nov 2021, this is unsatisfactory. For a basic issue such as this, the vendor's assessment and repair Proposal should be clear and straightforward. If the vendor cannot provide this, we should not be contacting them. In general, my Locations Property Management team appears capable. However, sometimes there appears to be a disconnect when working with vendors, especially Handymen type such as above. Certain Vendors do not communicate in their Proposals clearly, which as you can see above wastes much time while the tenant suffers. Please take of these types of situations as they also reflect on Locations.

Josie Cruz is an excellent property manager!

Professional, responds same day to questions with answers. The Kiner's are very happy with our relationship. John & Marilyn Kiner Parkview 6A

Claire has been attentive to my questions and concerns as a property owner, as well as ensuring my tenant is well taken care of. She has excellent communications skills and is very professional. Thank you, Marianne Will

I have never been introduced to Claire Owens. My property manager is Josie Cruz. I have worked with several property managers over the past couple of decades. Josie is by far one of the best to date. Her customer service has been exceptional, making her an outstanding representative for Locations. Jade Medrano has also helped me with my maintenance and insurance issues. She was always responsive and expeditiously resolved my issues. Great team, Locations!

Property Manager Claire Owens was not as responsive or communicative as our previous Property Manager Patti Saito. Although she generally did what was asked of her, she did not respond quickly as I would have liked, and her communication regarding our property was only provided when there was damage to the property. Her follow up communication regarding the actions conducted regarding the problem and the outcome was somewhat slow in coming. When our last tenant departed, she did not do a thorough walk through and allowed the tenant to move out without him being present for the walk through. As a result, I found that the unit was not properly cleaned and there were damages to the drapery which had to be taken care of by myself. Hopefully the new Property Manager Satomi Malone will be more responsive to my requests and take a more concerned attitude in managing my rental property. My wife has indicated that she may have to look for another rental property management company if Locations does not live up to its reputation, since it has only been three years since our unit was totally renovated and refurbished with new draperies and appliances.

I have been extremely pleased with Claire Owens as my property manager. She stepped into the position a couple years ago or more and attacked every issue/problem with positiveness and kept me apprised of the progress of the solution as needed. Claire's responsiveness to my questions/requests has been extraordinary. She responds timely and always with a positive outlook for each specific situation. Her recommendations/suggestions have been spot on as they relate to each problem or issue. I am blessed to have had Claire as my property manager and wish her the best in her next job position. She is an outstanding employee and Locations was fortunate to have had Claire Owens on their property management team.

Having Claire Owens managing our rental unit was a absolute GIFT! Her attention to details, her good counsel on all matters, large and small, her strong sense of professionalism, and thoughtfulness, left us reassured that our property was in good hands.