Ever since Joanne helped us rent a place many years ago, we simply fell in love with her personality and her way of doing things. She is reliable, considerate, empathetic, and fun. We became good friends, and we always stay in touch. That's how amazing she is. Every single time we were in need of assistance, from quick questions via text message to longer phone conversations, Joanne was there for us (even after the moving date, Joanne made sure we had everything set up and offered to help in case we had any questions or needed to find contractors and other services). I remember, back when we first dealt with Joanne as our realtor, she made such an impact that I said to my wife that I wanted Joanne to help us purchase our own place once we are ready, and she agreed without hesitation. Today, I can happily say that dream has come true, we are homeowners and Joanne was the one that helped us get here. The process was made simple by her knowledge of the industry and her advice helped us make the right decisions along the way. As always, it was an absolute pleasure working with Joanne. We would recommend Joanne with my eyes closed, as I have done to all my friends and family, and we can't wait to work with her in the future!