Veronica was a perfect match for our needs. Even though your company's name has a historically poor reputation concerning neighborhoods and lines, Veronica rose above the stain and delivered world-class responses to our needs. We did take a while to finally list. Veronica was patient in guiding us in each step. She was professional in giving us options, providing reasons, and allowing best-case scenarios to play out. All while remaining positive as each twist and turn unfolded toward the path of success.
As for striving to improve, I would strongly suggest you study Veronica's strategies to guide other staff toward effective impacts where it most counts. What impressed me most about Veronica was her ability to adapt to various situations, read our most pressing needs, and support our decisions as the process moved ahead, stalled, and then continued again.
I am not the best customer and have different ways of communicating as well as what I value in a transaction. Veronica took these oddities and was able to manage situations with clear communication, direct responses, and empowering options.
Again, please consider using Veronica's example for future training purposes. Our sale was not about money. Sure, it has a lot of numbers, but those matters where not where the value can be realized. The sale was about how we could offer a suitable product for a buying customer who needed the property to match their needs. Accordingly, the numbers were rarely mentioned, but the dates and tasks were presented as they took priority.
One area of perpetual consternation specifically focused on the electronic signing application. This software may not be within your portfolio, but it would be a good idea to have agents provide a post-mortem on the amount of time, energy, rework, and overall effort required to corral this unwieldy poser of a tool. Consider alternative solutions that make the process better.
Thanks for asking about our experience. We would engage with Veronica again, regardless of which company she worked for, so if you don't manage to retain her services, then we will follow her rather than stick with your brand. Do right by her and you will see benefits. I would recommend Veronica, not necessarily ReeceNicols.
