Charlene is the second real estate agent I used, but is the one I will recommend to ANYBODY looking in the area and would absolutely want to work with again. She helped me understand things as a first time home buyer, gave excellent advice, was patient, and truly made us feel like family rather than just a client. After issues came about that our inspector failed to find, she has been helping us even now with our home warranty to try to get the best possible outcome. In short, out of 10 stars, she broke the mold and got 11 as far as I'm concerned.