As you know, after living in our home for 42 years, we decided to sell our home. Selling your home is a very frightening, sad and traumatic experience. We believed for such a tremendous venture as this, we needed a lot of help in choosing a realtor. We were lucky in two ways. One, we had a retired agency owner in the family. He explained that a good agent has to be understanding in your needs, cooperative, knowledgeable and compassionate. We were lucky in getting in our estimation, you JoAnna, you fit all these qualities like a glove. When there was a problem,, and we had some, you were there. When Edna was sad and reluctant about selling, you were there. You were there even when there were some difficulties with the seller of our new home. We certainly appreciate all you did for us. All this came easy because you know your job and you did it professionally. And in doing all this, you were our friend. This last is a very important ingredient in the selling of a home because you really need a friend at a time like that. Thank you, JoAnna.