Customer Success Manager

Job Type:

Part-time

Job Location:

Estero, FL

Job Description:

What makes Testimonial Tree Customer Success Manager role a great fit for you?

When you join Testimonial Tree enterprise software Customer Success Manager you’ll be part of a team supporting more than 107,408 members in various industries including: Real Estate, Healthcare, Retail, Mortgage, Title Services and Technology. You’ll work with smart people who possess an entrepreneurial mindset to take on new challenges at an innovative and fast-paced SaaS start-up. You’ll directly contribute to our continued success and accelerated growth in 2019 and beyond. If you enjoy challenge, delivering value to clients, optimistic about your future don’t miss this opportunity to join one of SWFL’s fastest growing technology companies.

About This Role:

The Customer Success Manager is an account executive role responsible for the successful rollout and adoption of our software products to our clients. This is a retention focused role supporting our clients who are SMB business owners, enterprise and c-level executives.

Responsibilities:

  • Own overall relationship with assigned clients, which include: Increasing adoption, promoting retention and overall satisfaction
  • Establish a trust-based relationship with each assigned client working toward a common goal
  • Advocate customer needs by facilitating the on-boarding process and oversee implementation
  • Work with clients and collaborate with team to achieve mutual goals; coordinate resources and or other key performance indicators that aid in customers achieving their goals

Qualifications:

  • Prior experience in Customer Success or equivalent responsibilities of increasing customer satisfaction, adoption, and retention.
  • Proven ability to drive continuous value of our product(s)
  • Conduct meetings with C-level executives and business owners
  • Impeccable written and verbal communication skills
  • Detail oriented, account management and customer service skills
  • Thrives in multi-tasking environment and can adjust priorities
  • Self-Starter, displays leadership, positive and strong team player
  • Ability to empathize and communicate with people

Requirements

  • 2+ years of relevant experience developing and implementing best practices and processes for customer success team
  • Prior experience in managing customer relationships
  • You’re driven: No one need to push you to excel; it’s just who you are
  • Eager to learn, natural sense of curiosity, and adapt to perfect your work
  • You want to help and serve our customers; They win, so you win
  • Basic knowledge of Website publishing platforms including WordPress, HTML and Social Media Platforms
  • Demonstrates ability to work in independently under pressure, managing resources and several projects simultaneously
  • Technical aptitude and ability to learn software programs
  • Proficient in Microsoft Office Suite specifically Excel, PowerPoint, GoToMeeting web conferencing, Nutshell CRM or similar customer relationship management platforms

Who You Are:

  • Comfortable building trust-based value-added relationships with business owners and c-level executives
  • Coachable, flexible and embrace change and feedback as a means of continuous improvement
  • Able to demonstrate integrity, exceed goals, detailed-oriented, and possess a natural curiosity
  • Know what motivates you to succeed and perform at your best everyday
 What we Offer:

In addition to an amazing work environment with advancement potential, Testimonial Tree sales associates receive generous compensation and benefits including:

  • Training and coaching
  • Competitive salary, commission and uncapped earning potential
  • Benefits package includes healthcare and dental insurance
  • Paid vacation and holiday schedule
  • Casual work environment
  • Performance-based rewards

Send resume with the job title in the subject line to: bbenson@testimonialtree.com

About

Testimonial Tree is the leader in testimonial management software. Professionals trust Testimonial Tree to help them gather feedback about customer experiences through 5-star ratings, satisfaction surveys, and customer reviews. Our platform empowers your clients to share word-of-mouth recommendations on social media networks and syndicate testimonials on your own website as well as popular 3rd party review websites. We help you take control of your reputation online, build trusted client relationships and increase brand loyalty. To learn more visit: Get.TestimonialTree.com